The Silent Victim Patrick s Struggle - 1920 Words

Katrina’s Silent Victim: Patrick’s Struggle Unit 9 Assignment By Jamaica Oglesby Michelle March, Ph.D., Instructor Kaplan University School of Social and Behavioral Sciences PS506-Lifespan Development October 29, 2014 Katrina’s silent victim: Patrick’s Struggle Abstract Some people believe that the environment you grow up in coupled with traumatic events will dictate your life and the success you have in life. The story of Patrick shows that this is not the common case for everyone. Patrick had the common challenges of growing up poor and in a bad neighborhood but he did not expect to lose his mom at such a young age to a storm called Katina. This paper is going to give you some insight into how Patrick was before Katrina hit†¦show more content†¦(Berk L.2014). Cognitive. With Patrick being just 16, the frontal lobe is not fully developed therefore his ability to think logically, control his impulses and emotions, use judgment and insight is not working correctly. (Fine, J. G., Sung, C. 2014). A lot of things that he has been told and taught not to do is null and void when peer pressure is involved. Because of this lag in brain development, peer pressure and the environment has so much influence on him. He gets that he may look back and regret some of his decisions later in life, but for right now, he is living in the right now. Because he is not concerned with his personal health and safety, it is very common for him to partake in illegal activities, unprotected sex, drug and alcohol abuse, and other activities that could lead to his untimely death. (Fine, J. G., Sung, C. 2014). Psychosocial. This stage is looking at how Patrick will function psychologically in the social areas of his life. According to Erickson’s theories, Patrick being in the identity verses confusion phase, he is easily swayed in his decisions because he is learning what is true for him. (Berk, L. 2014). In this stage, Patrick is testing his beliefs and desires and looking to respected people to give him the feedback to affirm his decisions. Without this affirmation, Patrick will grow up to be insecure and battling his identity as to what he truly wants and desires.Show MoreRelatedThe Lives of Emily and Charlotte Brontà «2000 Words   |  8 Pageschild, there were six children in totality: Maria, Elizabeth, Charlotte, Branwell, Emily, and Anne. Their father, Patrick Brontà « was an Irishman, and they all lived as a close-knit family, and loved each other dearly, and continued to do so. (â€Å"Brontà «Ã¢â‚¬  2). After their mother, Maria passed away, the two eldest daughters, Maria and Eli zabeth died. Due to that, they left the father, Patrick to take care of the remaining three daughters and son (â€Å"Brontà «: History† 2) by being the eldest, Charlotte had aRead MoreEssay on One Flew Over the Crucifix1969 Words   |  8 Pagessuicides of several patients and even the eventual lobotomy and death of McMurphy himself when he crosses the final line (Kesey). In Ken Kesey’s novel One Flew Over the Cuckoos Nest he employs the theme of sacrifice to reflect upon the counterculture struggle of the 1960s. One way Kesey shows his theme of sacrifice is through the books narrator, Chief Bromden. The Chief is a large, 68 Native American man who has been on the ward longer than anyone else but Nurse Ratched. He has gone through repeatedRead More The Representation of Minorities in American Cinema Essay2440 Words   |  10 Pagesthe sweatshop, but is seen making his way up the social ladder†¦in later films this will also mean abandoning the religion (Erens, 45). Overriding all of these character types, genres, and themes is the pervasive image of the Jew as an Outsider and Victim. This image has been repeated over and over†¦sometimes from a sympathetic perspective, ofttimes with anti-Semitic intent. The dominant portrayal is one of suffering, and while this theme fades somewhat in the twenties, it will continue to characterizeRead MoreThe New World s Tempest3495 Words   |  14 Pagesdetailing a twelve year power struggle that is resurfacing itself in a treacherous plot for powe r. In comparison to the New World’s politics, â€Å"The Tempest† can be read as a play that deals with these same political issues: rebellion of constituted authorities, colonization of a new land, dehumanizing of the natives, marriages and romances of royalty, masters and servants, Christian virtues, and visions of a utopia. In the New World, there is a balance of power and a struggle to maintain this balanceRead MoreThe Hours - Film Analysis12007 Words   |  49 Pageslives together with her partner Sally Seton in a flat on West Tenth Street in New York City, and her lost love Richard, with whom she and Louis formed a love triangle in the sixties and who then entered a long-term relationship with Louis, is now a victim of AIDS. However, Cunningham inverts the heterosexual pattern of Mrs. Dalloway in favour of homosexual relationships not only for the protagonists but also for minor characters. While the Clarissa of Mrs. Dalloway is vexed by her daughter ElizabethRead MoreLenin13422 Words   |  54 PagesVladimir Ilyich Lenin Ð’Ð »Ã °Ã ´Ã ¸Ã ¼Ã ¸Ã'€ ИÐ »Ã'Å'Ð ¸Ã'‡ ЛÐ µÃ ½Ã ¸Ã ½ | | Lenin in 1920 | Chairman of the Council of People s Commissars of the Soviet Union (Premier of the Soviet Union) | In office 30 December 1922  Ã¢â‚¬â€œ 21 January 1924 | Preceded by | Position created | Succeeded by | Alexei Rykov | Chairman of the Council of People s Commissars of the Russian SFSR | In office 8 November 1917  Ã¢â‚¬â€œ 21 January 1924 | Preceded by | Position created | Succeeded by | Alexei Rykov | Member of the PolitburoRead MoreThe Niger Delta Struggles: Its Implications for Resource Control.17990 Words   |  72 PagesTOPIC: THE NIGER DELTA STRUGGLES: ITS IMPLICATIONS FOR RESOURCE CONTROL. A HISTORICAL OVERVIEW OF THE STUDY The Niger Delta region, Nigeria s oil belt has been the site of a generalized ethnic and regional struggle for self-determination since 1998, the location of often-violent confrontations between local ethnic communities and agents of the Nigerian state and oil companies involved in the extraction and exploitation of oil in the area. What began as community agitationRead MoreRace Film : The Great And Only Essay10250 Words   |  41 Pagespronounced his last name ‘Mee-show,’ though some who knew him insist it was ‘Mi-shaw.’ The correct pronunciation of his name is only the beginning of the ambiguities and mysteries associated with Oscar Micheaux† Patrick Mulligan—Oscar Micheaux: The Great and Only: The Life of America s First Black Filmmaker From the very beginning of the early stages in American cinema, African Americans had a presence on the silver screen. The twentieth century created a new era of cinema that consisted of filmsRead MoreEssay on Fall of Asclepius95354 Words   |  382 Pages I knew I could always count on you. You know you can. Just want you to be happy. Youre a good friend. Hey, Duncan, Thomas! another voice yelled. Patrick and Lucas ran up to the two. Thomas leaned forward with anticipation. Patrick, did it come in? Yeah, he replied while reaching into his pocket. Patrick pulled out a small cardboard box. Your Japanese charm necklace came in. Here. He passed it to Thomas. He opened it and took out his necklace that had a Japanese characterRead MoreThe Five Dysfunctions of a Team a Leadership Fable46009 Words   |  185 Pages01_960756_ffirs_16.qxd 1/13/06 8:57 AM Page iii The Five Dysfunctions of aTeam A L E A D E R S H I P FA B L E Patrick Lencioni 01_960756_ffirs_16.qxd 1/13/06 8:57 AM Page ii 01_960756_ffirs_16.qxd 1/13/06 8:57 AM Page i Also by Patrick Lencioni Leadership Fables The Five Temptations of a CEO The Four Obsessions of an Extraordinary Executive Death by Meeting Silos, Politics, and Turf Wars Field Guide Overcoming the Five Dysfunctions of a Team

William Blake Essay example - 826 Words

William Blake William Blake was born in 1757, the third son of a London hosier. Blake lived in or near to London, a city which dominates much of his work, whether as the nightmare London of the Songs of Experience, or the London which Blake saw as the New Jerusalem, the kingdom of God on earth. As the son of a hosier, a generally lower middle class occupation in late eighteenth century London, he was brought up in a poor household, a preparation for the relative poverty in which he would live for most of his life. He also received little formal schooling, which is all the more remarkable given both the depth and range of his reading of the Bible, of Milton and Greek and Latin classic literature, evident throughout his†¦show more content†¦From 1779 he was employed as an engraver for a local Bookseller, and Blake continued to earn an often precarious living from contracted engraving until, with the help of his friend John Flaxman (1755-1826), he was able to set up his own engraving business at 27 Broad Street, which proved not to be a successful enterprise. It is from this point, 1784, that Blakes career as an engraver-poet-prophet began in earnest. Working with the help of his dedicated wife Catherine Boucher (the daughter of a market gardener, whom he married in 1782), Blake divided his time between composing and engraving illustrated poetry, and eking out a precarious living as a contract engraver. His first works in illustrated painting - All Religions Are One and There is No Natural Religion (1788) - followed on from the satirical verse of An Island in the Moon (1784-5), but it was in 1789, the year of the French Revolution and the Storming of the Bastille, that saw Blakes early masterpieces, The Book of Thel and Songs of Innocence. Between 1789 and 1800, when the Blakes moved to Felpham, Blake was ferociously active, composing The Marriage of Heaven and Hell (1790-93), The French Revolution (1791), America: A Prophecy (1793), Visions of the Daughters of Albion (1793), The Book of Urizen (1794), the Songs of Experience (1793-4), Europe: AShow MoreRelatedWilliam Blake As An Apprentice Essay1543 Words   |  7 PagesWilliam Blake born in London on the 28th of November in 1757 to a hosier names James and Catherine Blake with six siblings and 2 died in early age. Blake spoke of having visions in his early childhood. He saw god putting his head to the window when he was at the age of four and around the age of nine, he saw a tree filled with angels while walking through the countryside. His parents notice that he was different from his other siblings and they did not force him to attend conservative school. BlakeRead MoreThe Tyger By William Blake1168 Words   |  5 Pagesevil has caused many people throughout time to question their God and the way the world is. William Blake’s compilation of poems called the Songs of Innocence and Experience questions the good and evil in the daily lives of human beings. This collection of poems includes The Tyger , a partnered poem in the series with The Lamb. Blake offers a new way of interpreting God through His creations in The Tyger. Blake demonstrates the fierceness of the tyger’s creator throughout the poem. The tyger is viewedRead MoreEssay on William Blake1879 Words   |  8 PagesWilliam Blake William Blake is one of England’s most famous literary figures. He is remembered and admired for his skill as a painter, engraver, and poet. He was born on Nov. 28, 1757 to a poor Hosier’s family living in or around London. Being of a poor family, Blake received little in the way of comfort or education while growing up. Amazingly, he did not attend school for very long and dropped out shortly after learning to read and write so that he could work in his father’s shop. The lifeRead MoreWilliam Blake Poet535 Words   |  2 PagesWilliam Blake is one of the most renowned poets in the history of English literature. Born to the owners of a hosiery shop on Broad Street in the center of London in 1757, William Blake developed into a toddler of extraordinary imagination. While only a young boy (around the age of four), he spoke to his parents of seeing angels playing amongst him, encountering visions of heaven and hell throughout London and the nearby countryside, and spotting God keeping a close eye on him during tasks and choresRead MoreWilliam Blake For this paper I choose to do a study of William Blake. I choose William Blake800 Words   |  4 PagesWilliam Blake For this paper I choose to do a study of William Blake. I choose William Blake because I really liked some of his poems and he is considered one of the most renowned poets in English literature history. He liked to write poems that could be understood by the everyday man, because most of his poem were about the everyday man, but he refused to sacrifice his visions in order to become popular. His work combines a variety of writing styles, he is an artist, a lyric poet and a visionaryRead More William Blake Essay3149 Words   |  13 PagesWilliam Blake The poet, painter and engraver, William Blake was born in 1757, to a London haberdasher. Blake’s only formal education was in art. At the age of ten, he entered a drawing school and then at the age of fourteen, he apprenticed to an engraver. ( Abrams Stillinger 18). Although, much of Blake’s time was spent studying art, he enjoyed reading and soon began to write poetry. Blake’s first book of poems, Poetical Sketches, showed his dissatisfaction with the reigning poetic traditionRead MoreThe Poetry of William Blake1806 Words   |  8 PagesThis essay will aim to show the relationship between Innocence and Experience in William Blakes Songs. Both Songs of Experience and Songs of Innocence serve as a mirror Blake held up to society, the Songs of Experience being the darker side of the mirror. Blakes Songs show two imaginative realms: The two sides to the human soul that are the states of Innocence and Experience. The two states serve as different ways of seeing. The world of innocence as Northrop Frye saw it encapsulated theRead MoreWilliam Poetry Of William Blake And William Wordsworth1980 Words   |  8 Pagesthe person. To some the definition is a time without any worry, to others, it is a more logical definition such as the period between infancy and adolescence. There are many versions of this definition, and this is seen in the poetry of William Blake and William Wordsworth. These two authors have different views on what it means to be a child and how they are portrayed in this era. Compared to now, Children in Blake’s eyes are seen as people that need guidance and need to be taught certain lessonsRead More William Blake Essay2131 Words   |  9 PagesWilliam Blake William Blake was born in 1757 during a time when Romanticism was on the rise. Romantic poets of this day and age, living in England, experienced changes from a wealth-centered aristocracy to a modern industrial nation where power shifted to large-scale employers thus leading to the enlargement of the working class. Although Blake is seen as a very skillful writer his greatest successes were his engravings taught to him by a skilled sculpture. Blake differed from other poets inRead MoreThe Lamb by William Blake Essay755 Words   |  4 PagesPoetry Essay COURSE # and TITLE: ENGL 102-D42 LUO: Composition and Literature SEMESTER OF ENROLLMENT: Fall D 3013 Thesis Statement: The Lamb written by William Blake is a beautiful spiritually enriched poem that expresses God’s sovereignity, His love for creation and His gentleness in care and provisions for those that are His . I. Introduction †¢ Author †¢ Little Lamb II. Question of creation †¢ Little Lamb who made you. 1. Provision of Needs

Perspectives of Innovations For Economics and Business

Question: Demonstrates the ability to critically examine and/or evaluate the use of performance objectives and improve results. Demonstrates that you have consulted widely using appropriate sources and examples to substantiate your arguments. Application of relevant academic models should be evident but not necessarily explicit. Draws conclusions and/or provide recommendations for improvement. ? Answer: Introduction: In order to run a sophisticated and profitable business and to gain the competitive advantage of the market place, ordering the business objectives for the organization is the most essential approach. Performance of the organization heightens the business process which literally casts its impact on orientation of trading (Miller, 2012). According to the necessities of the market place, an organization needs to develop its organizational orientation which helps in managing the operations. In this current research work the researcher is going to focus on the operational process maintained by Commonwealth Bank of Australia. The researcher will further identify the performance objectives that seem to be maintained and followed by this particular organization. A Brief Overview of Commonwealth Bank of Australia: Commonwealth Bank of Australia being originated from Australia operates its business in different continents across the globe. Along with the financial duties, the bank is also responsible of performing retailing business, assisting insurance to the common people, supporting superannuation and different other duties. The bank also ties up with the other subsidiaries of different countries. In the year of 2013, Commonwealth Bank makes a profit of $7.677 billon by operating its business across the globe (CommBank Blog, 2015). The bank is having around 44,500 employees under the same umbrella (Fsi.gov.au, 2015). Lenka et al. (2010) has pointed out that among the several domestic banks operating their business across the Australian continent Commonwealth Bank had topped them in 2013 in the eyes of the customer by letting National Australia Bank to lag behind. The bank performs its business intrinsically. The bank is having the largest online and ATM service facilities in Australia. Critically Analyzing the Groups Impacted by Performance Objectives: Identification of the business objectives and determining the performance objectives in that way is the most identical factor which helps in managing the organizational ethics. The performance objectives are the integral factors which play a significant role in developing the comprehensive market as well. An organization is responsible of managing the strategical attributes of different personals which ascertains the performance management (Miller, 2012). Performance objectives are developed being based on some key and specific points of responsibilities that an organization prioritizes for each and every employee which seems to be the combinatorial approach of fulfilling the organizational goals necessities. Commonwealth Bank also plays a pivotal role in this approach. As an organization has to look after its stakeholders, it has to be an essential attribute which helps in the organizational development. Baronene (2010) has distinguished the performance objectives in respect of operation and interest of the organizational ethics, into some specific groups who are needed to be sophistically patronized by an organization: Customer focused, Supplier focused, Shareholder focused, Employee focused and Society focused objectives. Commonwealth Bank of Australia seems to have focused on all these aspects which seem to have enabled the organization to attain an immense success in the market place. In the following section the researcher is going to discuss about all of these approaches applied by Commonwealth Bank. Customer Focused: The customers for an organization are the most vital part for an organization, targeting whom an organization passions for further development in the market place. According to the demand of the customers or the market place an organization needs to develop its strategies to serve them. Commonwealth Bank lets its customers highest amount of payout under the term deposition which undoubtedly is high and congenial in comparison with the other banks. It has the largest number of ATMs over Australian continent which let the customers to make the transaction easier. Extensive online and mobile banking facilities are also an immense approach which helps Commonwealth Bank to be customers favourite choice. On the other hand, the bank let its employees always ready in the rightful service of the customers. Facilitating the customers choice and attaining the approaches to fulfill them makes Commonwealth Bank innovative. Technically the bank is really strong to help the customers. Supplier Focused: Suppliers play an effective role in the development of an organization. Following the supply chain management, as augmented by Martnez Garca and Martnez Caro (2010), is the most convulsive approach o be managed by the organization. Determining how the supply is performed and in what way the supplier is able to avail the service, supplier attributes seem to have a holistic effect on it. Among the operational attributes for Commonwealth Bank supply chain is a logistic approach. Investors are responsible of providing a flow of money to Commonwealth Bank (Teng et al. 2010). The approaches of them are essentially appreciated by the bank. Shareholder Focused: In order to maintain the flow of the money shareholders are needed to be managed by the organization who keeps the money flowing and let the organization to be more stable in the market place. It also let to attain the sales unity for the organization as well. Commonwealth Bank of Australia also appears to be identical in this approach which let the shareholders cherish its affluence. The shareholders, as commented by Gonzlez Benito (2010), are also considered to be the suppliers of the organization who needs to be patronized by Commonwealth Bank by giving dividend time to time. A report of Meyer (2011) shows that Commonwealth Bank always let its shareholders updated about its approaches of organizational intensity and its investments which let it to be kept its economic process developed. Employee Focused: Employees are called to be the gem for an organization. Jamal and Malik (2010) have stated critically employees are the wheels for the growth of the organization. Therefore, it is expected that the organization will also be loyal to its employees and provide them a sophisticated atmosphere to work with intensity. To Commonwealth Bank, the value of the employees is literally intrinsic. Employees are left to work in a friendly atmosphere and apply their best skills for the development of the organization. In order to provide a sophisticated customer service by Commonwealth Bank, employees are also given training (Kontes, 2010). At the same time, based on the performance of the employees they are given appraisals time to time by salary hike, designation increase, touring and others. The loyalty of the employees for the development of Commonwealth Bank is also mention worthy. Society Focused: Baskar and Ramesh (2010) are of this view that an organization collects its staples and sustenance from the society it dwells in, it has the social duties to be fulfilled. Most of the economic cohesion is managed in the organization by social ethnicities. This results in generating a comprehensive form of growth. For Commonwealth Bank, social responsibilities are literally significant. The bank assists the social firms to be developed. It provides the financial support to the different organizations to grow up. In some cases the bank is in joint venture with the different companies to let the organizational image keep clear and viable. Performance Objectives of Commonwealth Bank: For Commonwealth Bank there are some specific organizational performance objectives are identified which helps in typical development of the organization ethics. Meyer (2011) has been critical in order to specify these objectives as, according to him, these are the most identical approaches which paves the way of development for an organization in the market place and makes a better scope to be cherished with financial benefits. He has mentioned some of the attributes such as quality, speed, flexibility, cost and dependability. In the following section the researcher states these approaches elaborately having been referred to Commonwealth Bank of Australia. Quality: Quality of service provided to the customers by the organization is the most essential approach that is needed to be mentioned. Quality comes under the wrapper of product or service which is undoubtedly needed to be sophisticated in the approaches (Reece, 2010). What is more quality generates faith in the mind of the customer who actually is responsible of judging it. Zo et al. (2010) states if the quality of the product/ service appeases ones necessities, it is sure, it is referred to the others as well which is nothing but having a chain reaction of attaining market intensity. As there are several alternative ways are open to the customers, if the quality is not suited, the customer seeks for the other option (Lenka et al. 2010). For Commonwealth Bank service is quality oriented. For letting the customers more fascinated and attached, Commonwealth Bank has made the transaction easy and portable. Zo et al. (2010) is of this view that affluent mobile and internet banking service has increased the total number of customers in 2012 by 35% which is intrinsically a matter of intense for Commonwealth Bank. According to the necessities of the market, Commonwealth Bank draws up the strategies and market orientation. At the same time it also helps Commonwealth Bank to gain competitive advantages as well. Speed: The response to the customers demand both internally and externally with intense speed is literally helpful for attaining organizational ethos. Miller (2012) states the speed is of two different types: internal and external. Internally the management is needed to active in their approaches for strengthening the organizational attribute and makes the organization ready for coping p with the external speed. On the other hand, external speed is the market thrust which put the organization to avail service or product according to the quest of the customers. For Commonwealth Bank, monitoring the market place and according to the demand of the customers, developing service in internally is really intrinsic. Therefore, keeping unity between the internal and external ethics is literally essential. Gottfridsson (2010) has given a nice example of this. As the need was found during 2010 of digital opening of the account and making it more simplified for the normal customers, Commonwealth Bank launched this service in 2011. Flexibility: With the necessities of the market and customers change is essential. This is where the need of flexibility is felt. Service delivery is needed to be flexible in this order. Commonwealth Bank changed its conventional ideas of marketing and banking and focused on the modern idea of banking which is more convenient. Its social and ethical approaches of the market are changeable which varies from country to country. Cost: Building of the cost structure and reducing the extra cost paid by the organization is the most affluent approach needed to be taken care of. Commonwealth Bank appears to be having conveniently applied both of these approaches by making banking digital attaining customers faith with proper and on time flexible services (Tsoukatos and Mastrojianni, 2010). This has to have a unique quest of timing which indulges in the development of the organizational ethos. The bank is able to save a lot of money for this purpose as well. Dependability: It ascertains that sound dependability of all the approaches is literally unique for bringing more sophistication in the work structure. Externally and internally it brings more complacent. Saving of time, cost let the organization to be dependable on the market orientation. Commonwealth Bank is having cost effective approach. Stability is most intrinsic approach applied by Commonwealth Bank. Conclusion and Recommendation: Throughout this research, the researcher has focused on the different approaches of performance objectives having been referred to Commonwealth Bank. The researcher has projected how these objectives are fruitfully applied and managed. This helps in development of organizational ethics as well. The researcher aims recommending some of the sophisticated approaches noted in the following section of the research work. Application of more digitalization is helpful for operational management and performance regeneration. It provides more mobilization to the work and attains more potentiality in the banking approach. More intense service is needed to be marketed which create more people feel interested for the offers and services. Dependability on the subsidiary is needed to be reduced which makes the bank to work of its own and uniquely. Employing more experienced and potential employees is really necessary for gaining more market intensity for Commonwealth Bank. References List: Books: Kontes, P. (2010).The CEO, strategy, and shareholder value. Hoboken, N.J.: John Wiley Sons. Miller, S. (2012).Buyouts. Hoboken: John Wiley Sons. Reece, M. (2010).Real-time marketing for business growth. Upper Saddle River, N.J.: FT Press. Journals: Baronene, S. (2010). Front office: Role positions and risks of maintaining standards of service quality. Perspectives of Innovations, Economics and Business, pp.80-81. Baskar, S. and Ramesh, M. (2010). Linkage between online banking service quality and customers. Perspectives of Innovations, Economics and Business, pp.45-51. Gonzlez Benito, J. (2010). Supply strategy and business performance. Int Jrnl of Op Prod Mnagemnt, 30(8), pp.774-797. Gottfridsson, P. (2010). Development of personalised services in small business: an iterative learning process. Managing Service Quality: An International Journal, 20(4), pp.388-400. Jamal, A. and Malik, R. (2010). Self-service technology options and service quality: the case of online banking services. J. for Global Business Advancement, 3(4), p.277. Lenka, U., Suar, D. and Mohapatra, P. (2010). Soft and Hard Aspects of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services. Global Business Review, 11(1), pp.79-101. Martnez Garca, J. and Martnez Caro, L. (2010). Rethinking perceived service quality: An alternative to hierarchical and multidimensional models. Total Quality Management Business Excellence, 21(1), pp.93-118. Meyer, L. (2011). Necessity Prompts Strategic Adaptation. American Journal of Medical Quality, 26(1 Suppl), pp.5S-21S. Teng, J., Guo, W., Rong, B., Li, Z. and Dong, Z. (2010). Research on Seismic Performance Objectives of High-Rise Diagrid Tube Structures. AMR, 163-167, pp.1100-1106. Tsoukatos, E. and Mastrojianni, E. (2010). Key determinants of service quality in retail banking. EuroMed Journal of Business, 5(1), pp.85-100. Zo, H., Nazareth, D. and Jain, H. (2010). Security and performance in service-oriented applications: Trading off competing objectives. Decision Support Systems, 50(1), pp.336-346. Websites: CommBank Blog, (2015).Customer-centric design: three questions to guide your approach. [online] Available at: https://www.commbank.com.au/blog/customer-centric-design-three-questions-to-guide-your-approach.html [Accessed 14 Mar. 2015]. Fsi.gov.au, (2015).Financial System Inquiry. [online] Available at: https://fsi.gov.au/ [Accessed 14 Mar. 2015].